Frequently Asked Questions -
Q1. From which countries do the authorities
approve for the hiring of domestic helpers / workers?
- The countries approved by the authorities are Philippines, Indonesia, Sri Lanka
and India (Upon Request).
Q2. What are the advantages of hiring the services of a licensed employment
agency to hire a domestic helpers / workers?
a. Agencies are governed by the Malaysian Immigration and relevant country's
b. Agencies go through the process of vetting the
domestic helpers / workers.
c. Agencies provide training & counselling to the
domestic helpers / workers.
d. Agencies provide follow ups / after sales
service to the domestic helpers / workers.
Q3. What is the salary I need to pay the domestic helpers / workers?
- Monthly salary is fixed and suggested depending on the domestic helper's /
worker's experiences, please consult the agency for explanation.
Q4. Can I deduct the levy paid to the Immigration from the domestic helper's
/ worker's salary?
- Most agencies and employers does not practice this process.
Q5. Do I need an insurance coverage for my domestic helpers / workers?
- Yes, very much recommended for the safety of the domestic helper / worker and
Q6. What are my obligations as an employer?
a. To ensure the legal status of your maid as long as she is in Malaysia.
b. To be responsible for her upkeep, medical
maintenance and welfare.
c. To organise medical check-up for permit
renewal for the following year.
d. To bear the cost of repatriation upon
completion of employment contract.
Q7. As an employer, am I allowed to keep the domestic helpers / workers passport?
- Yes you can, but only for safe keeping with the written consent from the
domestic helper / worker.
Q8. Should there be a dispute between the employer and the domestic helper /
worker, whom do we
- As an employer, it is advisable to try to
resolve any dispute yourselves failing which the assistance of the Agency could
Q9. Is medical examination important when the domestic helpers / workers arrives in Malaysia?
- Yes, this is to avoid complications and safeguard against preferred tests
by FOMEMA to an appointed clinics / hospitals.
Q10. What do I do for the 2nd year renewal?
- As an employer, you will have to pay for medical charges and Immigration
department charges for work permit renewals.
Q11. How much earlier must I prepare for renewal of work permit for the 2nd
- It is advisable to do it 2 months before expiry date of the work permit.
Q12. What happens should our domestic helper / worker fails the medical test?
a. Upon arrival - We will replace a new maid with no additional costs (within
b. When renewing for 2nd year, employer have to
send the worker to home country and apply for a new worker.
Q13. Do I need a trained and orientated domestic helper / worker?
- Yes, to make matters easier when you hand over your daily chores.
Q14. Do you do random checks on the domestic helper / worker performance?
- Yes, we do randomly check with the employer on the domestic helper's /
- We also
do check on employers to avoid infringement of the
employment contract on mistreatment of maid on humanitarian grounds.
Q15. Should the domestic helper / worker wish to extend her contract beyond 2 years, must I give
him / her a raise?
- A reasonable raise from the employer as a token of appreciation.
Q16. Who pays for the fare "one way from Kuala Lumpur to
country of origin" upon completion of domestic helper's contract?
- The employer must provide airfare / ferry fare "one way from Kuala Lumpur to
country of origin" upon completion of their contract.
Q17. Can I place my domestic helper in employment at any other place, or to help out in the shop or market place?
- No, under Immigration department rule, a domestic helper is meant for residence employment only and
as stipulated in the work permit.
Q18. What if my maid gets married or pregnant?
- Under the employment contract and Immigration Act, a domestic helper / worker
isn't allowed to
marry or get pregnant.
- Then any violation justifies for
cancellation of work permit and deportation.
Q18. Duties and responsibilities of employer?
a. We are a licensed Agent Jabatan Tenaga Rakyat (JTR 1399 - Malacca Branch /
JTR 1812 - Bukit Jelutong Branch / JTR2691 - Putra Heights)
b. We have an experienced workforce that has been
in manpower management over the years.
c. We are receptive to our Clients' needs.
d. We will take every effort to place a maid
according to the Employer's requirements
e. We train our maids in Indonesia and conduct
orientation in Malaysia before handing over to the employers.
f. We do random checks on the maids performance
with the Employer.
g. Our placement charges are affordable and
quality oriented with customer service even after recruitment on the quality and
h. You are assured of confidentiality on the
information provided for application of your housemaids.
Q20. Why APCHAND - APECK CHAND?
a. Employer shall provide the maid with reasonable accommodation, food and basic
personal needs (lbody soap, shampoo, etc.)
b. Employer shall not require the domestic helper
to work or to engage in any activities other than that related to household
c. Employer shall follow the terms and conditions
of foreign domestic helper employment contract duly signed with the Malaysian
d. Employer shall respect the differences of
cultures and beliefs on regard to the sensitivity of religious of the domestic
e. Employer shall not abuse physically/mentally
or ill treat foreign domestic helper.
f. Employer shall pay the salary on time as date
upon arrival in Malaysia.
g. Employers shall not deduct the foreign
domestic helper salary for any reason like UN intentionally broken or damage the
Employer shall inform the maid agency before
sending the foreign domestic helper to point of origin.
Employer shall insure maid with the foreign worker compensation scheme in
respect of any medical expenses the domestic helper may incur in the
event of an injury
arises/accident or fall sick during the employment period.